Shipping policy
Shipping
When will my order ship?
Please allow 2–14 business days for processing and production before your order ships.
How long will shipping take?
U.S. orders ship via USPS and FedEx.
- From our U.S. warehouse: 3–7 business days
- From our international warehouse to the U.S.: 5–20 business days
- International orders: 15–45 business days
Weather, holidays, and carrier delays can occasionally slow delivery, so we cannot guarantee exact delivery dates.
Will I receive a tracking number?
Yes. Every order includes tracking, which we'll email you as soon as your order ships. If your order includes several items, they may arrive in separate packages.
Can I cancel my order?
Yes. You may cancel with no penalty within 24 hours of placing your order. Email info@Niphals.com with the subject line "CANCEL" and your order number.
I entered the wrong address!
Reply to your order confirmation email or email info@Niphals.com within 24 hours with the correct address, and we'll update it.
My item arrived damaged.
We pack every order carefully, but if something arrives damaged, email info@Niphals.com within 7 days of delivery with your order number and a photo. We'll send a replacement free of charge.
Questions?
Call 301-364-6238 or email info@Niphals.com. We reply within 24 hours on business days.
